Giving at Church of the Resurrection is simple:
1. Create a user id and password.
2. Provide contact and bank or credit card information.
Q: Is it safe to give online?
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by our transaction processor.
Q: What types of bank accounts can I give from?
You can give online from your bank account, MasterCard, Visa, or Discover.
Q. Can I use a debit card?
You can use a debit check card from Visa or MasterCard, but other debit cards are not accepted because we want to keep secure your Personal Identification Number (PIN). But it's easy to give from your checking account or other bank account, using an ACH bank draft.
Q. Is Resurrection encouraging me to use a credit card?
We encourage people to get out of debt and stay out of debt, so you should not enter any transaction, for Resurrection or for anyone else, that is not responsible for you. However, many people use credit cards very responsibly.
Q: Are there any fees involved with giving online?
Not to you. You will not pay any fees with an online gift. However, the church will pay about 3 percent of your donation in fees. To give electronically and have the church receive more of your donation, consider using our Automatic Direct Deposit Form or your bank's online bill-pay system.
Q: Can I make a one-time contribution?
Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, you can designate that the contribution should be made immediately or, for both one-time and recurring contributions, you can schedule the contributions to come out of your bank account on the date(s) specified by you.
Q: If I want to set up a recurring gift, what are my options for frequency of my gift?
For recurring gifts, you have the option of giving weekly, twice a month, every two weeks, or once a month.
Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in to the system using your user name and password and make the necessary changes in the system.
Q: Can I review my donation history online?
Yes. The site will allow you to view the complete history of your contributions, given either online or otherwise. Once you've created an account, you will be able to contribute immediately. However, for security purposes, before you can see any past contributions, we must manually connect your online account with your previous information. This is a one-time process when you initially create your account. After that, you can view your history at any time.
Q: Will I still receive regular contribution statements from the church?
Yes. The church will continue to send contribution statements to your address on file for tax purposes.
Q: When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church's bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.
Q: Can I designate my gift to a particular cause?
Yes. We encourage gifts to be undesignated, so they may be used where most needed, but you can designate your gift to any existing Resurrection fund (for example, Good Friday Gift Day).
Q: How will I know that I set up my gift correctly?
Immediately after submitting your contribution, you will receive an e-mail verifying your contribution.
Q: Does it matter which Internet browser I use?
No. Any browser will work.
Q: Will I be able to give to special Resurrection offerings, like Good Friday Gift Day?
Q: I have additional questions about online giving that have not been addressed. Whom can I talk to?
Our Facility and Finance Director, Anne Kessler: email@example.com
At Resurrection, we use an online database called Church Community Builder (RezConnect). Their system allows us to provide access to your contribution records and allows you to make donations online. They provide all of the security for the system. This system is used by churches throughout the country and has been fully tested by them.
Church Community Builder protects user information using high grade data encryption technology and secure user login practices that are fully in compliance with PCI Security Standards Council guidelines. Additionally, only the donor is able to store, view, or remove giving information.
When you create your account, you will determine your own login id and password. If you forget your login id or password, you can have the system email it to you by entering the email address that you used when you created your account. If you need help or cannot remember the email address you used, you can contact us at firstname.lastname@example.org. You can also change your password at any time.
Please help us keep your information safe by protecting your login information. Access to sensitive personal and financial information can be gained by letting someone else use your account or by leaving the information for someone else to see. Resurrection will never call you to ask for your login information.
Your information is held securely by Church Community Builder. This information will remain private and will never be given away to third parties, other than to process your scheduled contributions.
You can schedule new contributions at any time and can modify or cancel those contributions at any time prior to the date they are scheduled. Once the contribution has been processed, however, it cannot be cancelled. If you have any problems or questions related to this, please contact our Facility and Finance Director: email@example.com.